Disclaimer: These FAQ’s are based on the rules in effect only for the duration of the COVID-19 emergency. They are for general informational purposes only and should not be construed as authoritative legal or consultative advice. Also, the emergency rules are subject to change based on fluid developments concerning the coronavirus.
Technology, Process & General Telehealth
Are there limitations on where patients and practitioners can be located when telehealth services are delivered?
Can a provider complete telehealth visits from their home using remote access to the patients chart?
Documentation & Coding
Can staff time gathering information prior to the telehealth visit be included with the provider time for the E&M service or other time based services?
For patients in Assisted Living, Independent Living, Nursing Home, Skilled or home, do we use Modifier GT and 95?
Can the staff call the patient—prior to the provider—to provide informed consent information, obtain demographics, and items such as address as well as identify the call process?
Telehealth Vendors & Resources
There are many questions at all levels of telehealth services and it takes time to thoroughly explore all the options. Just as the OSMA believes there is not a ‘one size fits all’ choice for an electronic health record (EHR) system for all practices, we believe the choice for choosing a telehealth vendor is at the discretion of each practice. The list below provides information entirely self-reported by vendors and has not been confirmed or vetted in any way by the Ohio State Medical Association. When looking for a telehealth option we suggest that you work closely with your EHR vendor.