12/11/2025

Study Shows Telehealth Use Continues to Expand

A new AMA report based on the AMA’s Physician Practice Benchmark Survey shows that the use of telehealth in physician practices increased dramatically during the COVID-19 pandemic and remains much more widely used than before.

The percentage of physicians in practices that used telehealth increased from 25.1% in 2018 to 79.0% in 2020 and remained high, at 71.4%, in 2024. 

The report also compares 2024 telehealth use among physicians in practices with different ownership structures and presents novel estimates on the reasons why physician practices are not using telehealth. Lastly, it compares the weekly use of telehealth across physician specialties.

Other reports based on the Benchmark Survey can be found here.